Support Tickets
If you need assistance, you can create support tickets to contact our team.
Creating a Support Ticket
- Navigate to Help or Support
- Click Create a Ticket
- Enter a descriptive subject
- Describe your issue or question in detail
- Submit the ticket
Ticket Best Practices
When creating a ticket, include:
- Clear description of the issue
- Steps to reproduce (if applicable)
- What you expected vs what happened
- Any error messages you received
Viewing Your Tickets
Navigate to Support > Tickets to see all your tickets:
- Ticket subject
- Current status
- Creation date
- Response history
Responding to Tickets
When support replies to your ticket:
- Open the ticket
- Read the response
- Add your reply if needed
- Continue the conversation until resolved
Ticket Status
- Open: Ticket is active and awaiting response
- Closed: Ticket has been resolved
Closing a Ticket
If your issue is resolved:
- Open the ticket
- Click Close Ticket
- The ticket is marked as closed
You can create a new ticket if the issue recurs.