Acknowledging Alerts
Acknowledging an alert indicates that you are aware of the issue and are taking appropriate action.
Why Acknowledge Alerts?
- Track which alerts have been reviewed
- Distinguish between new and known issues
- Maintain a clear audit trail of alert handling
- Help team members understand which alerts are being addressed
How to Acknowledge
- Navigate to the Alerts page
- Find the alert you want to acknowledge
- Click the Acknowledge button
- The alert moves from Active to Acknowledged status
What Happens When You Acknowledge
- The alert is marked with your acknowledgement
- A timestamp is recorded
- The alert moves to the Acknowledged section
- The alert remains visible until the underlying issue is resolved
Acknowledged vs Resolved
- Acknowledged: You are aware of the issue; it still exists
- Resolved: The underlying condition has been fixed
Alerts are automatically resolved when the system detects that the triggering condition no longer exists.
Best Practices
- Review active alerts regularly
- Acknowledge alerts you are investigating
- Document actions taken for critical alerts
- Follow up on acknowledged alerts to ensure resolution